About
This section contains a description of how LNS approach their work to make sure you receive the most efficient service possible.
CUSTOMER CHARTER
Our aim is to offer you the best notarial service in the most convenient and cost-effective way. To that end, our notary service will put all our efforts into fulfilling these promises to our customers:
We will always strive to process your requests as quickly and efficiently as possible.
We will offer a friendly and approachable, yet professional, service.
We will always keep you informed as to the status of any documents we are processing for you.
We will guide you through any notary legalese and help you understand the full process which you may not be familiar with.
We will provide you with an advance quote with no hidden charges so that you know what you will be paying for our services.
We will look for the most cost-effective deals for you whenever we have to use third-party services such as couriers.
We will keep you fully informed of any issues which may arise when processing your documents and we will explain the options available to you.
IDENTIFICATION REQUIREMENTS
Current legislation (including the Money Laundering Regulations 2003 and the Proceeds of Crime Act 2002) requires us to check the identity and address of our customers and to keep some of that information in our records.
For that reason, the first time you use the services of one of our notaries we will need you to show us a photo ID and a proof of address. We may need to take copies but any details we keep will remain fully confidential and will not be used for any other purposes.
These are some of the forms of ID we can accept. Note that we need to see the original document (not a copy) and we need documents which have not expired:
Passport
National Identity Card
Driving Licence (with photograph)
Some official licences and cards, such as armed forces ID cards.
These are some of the documents you can bring as proof of your current address. Again, you need to bring the original document and not a copy:
Utility bill (excluding mobile phone bills, but prints of online statements that show your address are fine)
Bank statement
Other official documents confirming your address (e.g. a letter from the electoral register).
If you are signing a document on behalf of a company – especially if it is a foreign company – we may need to ask you to show us evidence that the company exists and that you are authorized to represent it. Our notaries will be able to tell you which documents you can use in those cases.
HOW WE ARE REGULATED
1. Our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
The Faculty Office
404 Springfield Avenue
Carneys Point, NJ 08069
Telephone: 856-812-1294
E-mail: help@notarybylns.com
Website: www.notarybylns.com
2. If you are dissatisfied about the service you have received, please do not hesitate to contact our firm:
E-mail: help@notarybylns.com
INSURANCE
We are Errors & Omissions Insured New Jersey: $25,000 coverage
PRICING AND TRANSPARENCY
We aim to charge a fair and competitive fee, based on the nature of a client’s instructions and related factors such as the volume of documents involved and the complexity of a request.
As a rule, our fees for notarization services are calculated on a per document basis, with supplement fees for accessory services, such as arranging legalizations, attending locations outside our office or carrying out external verifications of documents.
In limited circumstances, where a per document charge is not suitable to a specific instruction, we may calculate the fee by reference to the time we spend on a matter.
Where applicable, the fees charged by embassies and consulates for their legalization services are passed on to the client as disbursements. These will be differentiated from our fees in any quotes, receipts or invoices. Information on these legalization fees is provided in good faith based on the latest information we have from a particular embassy or consulate.